Returns
Our return policy lasts 90 days. We offer free return shipping on most orders with a few exceptions. If your return is received after 90 days, we will only offer a refund in the form of store credit redeemable at toponlinebargains.com.
To be eligible for a return, your item must be unused and in the same condition that you received it with all original packaging and instructions.
To complete your return, visit toponlinebargains.com and click "Request a Return" or contact our customer service team. Following your request, we will email you a pre paid return shipping label within 24 hours if your return is approved. We will not send a return label in the mail, so you must have or find access to a printer in order to use the free return label.
Otherwise, you can use a shipping carrier of your choice to send us the return at 5700 Crooks Rd. Suite 112, Troy MI 48098. Please make sure to include your first and last name, and order number in the return. We do not cover postage fees for this return option. If you choose this option, we recommend that you opt in for purchase protection or tracking, as we cannot guarantee that we will receive your item. We will not process a refund for a return that is not received at the above address.
Please do not send your purchase back to the manufacturer. If you do so, we will not be able to process a refund.
There are certain situations where only partial refunds are granted (if applicable)
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error
-Any item that is returned past our return stated policy
Refunds (if applicable)
Once your return is received and inspected, we will automatically refund the original payment method.
Please note that it may take up to 3-5 business days for your bank to credit the account if you purchased with a credit card.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, contact your credit card company. It may take some time befure
Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted.
If you still have not received your refund yet, please contact us at sales@toponlinebargains.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged, or for a different size (if applicable.) If you need to exchange it for the same item, send us an email at sales@toponlinebargains.com to initiate the exchange process.
CONTACT US
sales@bbqroller.com
Text/SMS Support: 630-448-8152
